FAQs & Contact
Frequently asked questions
At Anara, we believe skincare should feel reassuring and uncomplicated. Here you'll find answers to common questions about our products, value and policies ~ along with an easy way to contact us if you need personal support.
We currently deliver to addresses within Great Britain (England, Scotland and Wales).
Unfortunately we are unable to deliver to Northern Ireland, BFPO addresses and other non-mainland locations at this time.
We currently deliver to addresses within Great Britain (England, Scotland and Wales).
Unfortunately we are unable to deliver to Northern Ireland, BFPO addresses and other non-mainland locations at this time.
We offer free delivery on all orders.
We aim to despatch all orders within 2 working days. Our warehouse is closed at the weekend and on bank holidays.
All orders are sent by Royal Mail’s 24 hour tracked service. You will be sent update emails to advise when your order has been despatched, along with the tracking details.
We offer free delivery on all orders.
We aim to despatch all orders within 2 working days. Our warehouse is closed at the weekend and on bank holidays.
All orders are sent by Royal Mail’s 24 hour tracked service. You will be sent update emails to advise when your order has been despatched, along with the tracking details.
Customer satisfaction is of the utmost importance to us and we want you to love and enjoy your Anara Skincare products.
If you have any questions or concerns, please email hello@anaraskincare.com and we will be happy to assist.
YOUR RIGHT TO RETURN AN ITEM
We have a 14-day return policy on anything purchased via www.anaraskincare.com. This means you have 14 days from the date your order was delivered to you to request a return. To be eligible for a return your item must be in the same condition that you received it, unopened, unused and fit for resale.
To start a return, you should contact us at hello@anaraskincare.com, stating your order number and details of the items you wish to return. If you are eligible for a return, we will send you instructions of where to send your returned products. Items sent back to us without first contacting us via the email address given above will not be accepted.
We are unable to take responsibility for delivery costs and lost items. Please ensure all returned items are sent with a trackable, insured service that provide you with proof of postage. We cannot take responsibility for any items lost or damaged in transit. Delivery costs are non-refundable.
FAULTY ITEMS
If the item you have received is defective, damaged or if you have been sent the incorrect item, you must notify us immediately after receiving your order.
Email hello@anaraskincare.com and provide your order number and details of the issue with images where applicable, so that we can resolve the issue quickly for you.
We may ask for the faulty item to be returned to us before issuing a refund or replacement.
If after inspection the items are deemed to be defective or faulty we will process a full refund for the price paid for the items.
CONCERNS WITH A PRODUCT
If you have any concerns or queries regarding a product please contact us by emailing hello@anaraskincare.com.
Please note that full ingredient lists are available on our website and also on the retail packaging of all of our products.
It is your responsibility to read this information carefully, as even with gentle, natural origin ingredients, there could be circumstances where you may be allergic to an ingredient and a reaction could occur.
REFUND PROCESS
On receipt of the items and after inspection we will contact you to advise if a refund was approved or not. If approved, we will refund the price you paid for the item back to your original payment method within 7 days.
Please note that different banks have different processing times so it may take longer for the refund to appear in your bank account or on your credit card statements.
Customer satisfaction is of the utmost importance to us and we want you to love and enjoy your Anara Skincare products.
If you have any questions or concerns, please email hello@anaraskincare.com and we will be happy to assist.
YOUR RIGHT TO RETURN AN ITEM
We have a 14-day return policy on anything purchased via www.anaraskincare.com. This means you have 14 days from the date your order was delivered to you to request a return. To be eligible for a return your item must be in the same condition that you received it, unopened, unused and fit for resale.
To start a return, you should contact us at hello@anaraskincare.com, stating your order number and details of the items you wish to return. If you are eligible for a return, we will send you instructions of where to send your returned products. Items sent back to us without first contacting us via the email address given above will not be accepted.
We are unable to take responsibility for delivery costs and lost items. Please ensure all returned items are sent with a trackable, insured service that provide you with proof of postage. We cannot take responsibility for any items lost or damaged in transit. Delivery costs are non-refundable.
FAULTY ITEMS
If the item you have received is defective, damaged or if you have been sent the incorrect item, you must notify us immediately after receiving your order.
Email hello@anaraskincare.com and provide your order number and details of the issue with images where applicable, so that we can resolve the issue quickly for you.
We may ask for the faulty item to be returned to us before issuing a refund or replacement.
If after inspection the items are deemed to be defective or faulty we will process a full refund for the price paid for the items.
CONCERNS WITH A PRODUCT
If you have any concerns or queries regarding a product please contact us by emailing hello@anaraskincare.com.
Please note that full ingredient lists are available on our website and also on the retail packaging of all of our products.
It is your responsibility to read this information carefully, as even with gentle, natural origin ingredients, there could be circumstances where you may be allergic to an ingredient and a reaction could occur.
REFUND PROCESS
On receipt of the items and after inspection we will contact you to advise if a refund was approved or not. If approved, we will refund the price you paid for the item back to your original payment method within 7 days.
Please note that different banks have different processing times so it may take longer for the refund to appear in your bank account or on your credit card statements.
All Anara products are crafted here in the UK, in Dorset, in collaboration with doctors and cosmetic scientists whose combined botanical expertise spans over 150 years.
Each formulation undergoes independent cosmetic safety assessments, stability and compatibility testing and preservative efficacy testing. We also apply our own higher internal standards to support sensitive skin and life-stage changes.
All Anara products are crafted here in the UK, in Dorset, in collaboration with doctors and cosmetic scientists whose combined botanical expertise spans over 150 years.
Each formulation undergoes independent cosmetic safety assessments, stability and compatibility testing and preservative efficacy testing. We also apply our own higher internal standards to support sensitive skin and life-stage changes.
All Anara products are made using 99-100% natural origin, plant-based ingredients, chosen for their gentleness, efficacy and connection to nature. We never use undisclosed perfume, harsh preservatives or unnecessary fillers.
As safety is of utmost importance to us, where a natural-origin preservative didn't give the required level of protection, we have opted for a gentle synthetic preservative that is suitable for sensitive skin and is pregnancy-friendly.
All Anara products are made using 99-100% natural origin, plant-based ingredients, chosen for their gentleness, efficacy and connection to nature. We never use undisclosed perfume, harsh preservatives or unnecessary fillers.
As safety is of utmost importance to us, where a natural-origin preservative didn't give the required level of protection, we have opted for a gentle synthetic preservative that is suitable for sensitive skin and is pregnancy-friendly.
Our products range from 57%-92.5% organic. Where our chosen ingredient is available in the organic form we will always choose it, and if not we choose the highest quality, ethically sourced version of the ingredient from our trusted suppliers.
Our products range from 57%-92.5% organic. Where our chosen ingredient is available in the organic form we will always choose it, and if not we choose the highest quality, ethically sourced version of the ingredient from our trusted suppliers.
Absolutely. Anara Skincare is proudly certified by the Vegan Society and approved as cruelty-free under the Leaping Bunny programme ~ the gold standards for vegan and cruelty-free certification.
We do not use any animal-derived ingredients in our products or test on animals at any stage of our production process.
Absolutely. Anara Skincare is proudly certified by the Vegan Society and approved as cruelty-free under the Leaping Bunny programme ~ the gold standards for vegan and cruelty-free certification.
We do not use any animal-derived ingredients in our products or test on animals at any stage of our production process.
We use pregnancy-friendly as our standard of gentle, safe skincare ~ for life ~ across our entire range.
We have been very mindful of pregnancy friendly ingredients during our formulation process and have only chosen the gentlest essential oils and ingredients believed to be safe during pregnancy and postpartum.
You can read more about this here.
If however, you have any specific concerns we do advise you to contact your medical practitioner.
We use pregnancy-friendly as our standard of gentle, safe skincare ~ for life ~ across our entire range.
We have been very mindful of pregnancy friendly ingredients during our formulation process and have only chosen the gentlest essential oils and ingredients believed to be safe during pregnancy and postpartum.
You can read more about this here.
If however, you have any specific concerns we do advise you to contact your medical practitioner.
Yes. We work with trusted suppliers to ensure all our ingredients are responsibly and ethically sourced and of the highest quality. We choose suppliers who prioritise traceability, fair trade and environmentally conscious harvesting.
Yes. We work with trusted suppliers to ensure all our ingredients are responsibly and ethically sourced and of the highest quality. We choose suppliers who prioritise traceability, fair trade and environmentally conscious harvesting.
All Anara products have a shelf life of 36 months from the date of manufacture but once opened, due to the high content of natural origin ingredients, we recommend using them within 6 months.
We have carefully considered the size of each product to ensure that they can be enjoyed while they are at their freshest.
All Anara products have a shelf life of 36 months from the date of manufacture but once opened, due to the high content of natural origin ingredients, we recommend using them within 6 months.
We have carefully considered the size of each product to ensure that they can be enjoyed while they are at their freshest.
Anara Skincare is free from parabens, alcohol (ethanol), phenoxyethanol, petrochemicals, detergents (SLS/SLES), artificial fragrances, colourants, phthalates, silicones, microplastics, hormone disrupting ingredients, ingredients that are deemed to be unsafe during pregnancy or any harsh chemicals or preservatives that are only deemed safe in small quantities but where cumulation could have negative effects.
Anara Skincare is free from parabens, alcohol (ethanol), phenoxyethanol, petrochemicals, detergents (SLS/SLES), artificial fragrances, colourants, phthalates, silicones, microplastics, hormone disrupting ingredients, ingredients that are deemed to be unsafe during pregnancy or any harsh chemicals or preservatives that are only deemed safe in small quantities but where cumulation could have negative effects.
All ingredients included in Anara Skincare product are gluten-free.
Please note however that gluten could be present within the premises where our products are manufactured.
All ingredients included in Anara Skincare product are gluten-free.
Please note however that gluten could be present within the premises where our products are manufactured.
All our products are packaged in recyclable outer cartons and in glass bottles and jars which can be recycled as part of your household recycling scheme.
Our pumps, shives and lids cannot be widely recycled due to containing mixed materials, so please remove these and dispose of them separately.
All our products are packaged in recyclable outer cartons and in glass bottles and jars which can be recycled as part of your household recycling scheme.
Our pumps, shives and lids cannot be widely recycled due to containing mixed materials, so please remove these and dispose of them separately.
You can buy Anara products here on our website (www.anaraskincare.com) and via our carefully selected partners. As we also fulfil these orders ourselves, you will always receive the Anara experience we pride ourselves on.
You can buy Anara products here on our website (www.anaraskincare.com) and via our carefully selected partners. As we also fulfil these orders ourselves, you will always receive the Anara experience we pride ourselves on.
We have taken the decision not to produce sachets or small samples as we want our customers to benefit from the full Anara experience, which includes our carefully chosen packaging.
We have chosen the ideal size for you to truly experience the wonderful benefits that the products have been created to deliver.
We have taken the decision not to produce sachets or small samples as we want our customers to benefit from the full Anara experience, which includes our carefully chosen packaging.
We have chosen the ideal size for you to truly experience the wonderful benefits that the products have been created to deliver.
Contact us
If you need any further assistance, please complete the form below and press 'send' once complete.
Alternatively, please email us at hello@anaraskincare.com
We aim to respond to all emails within 1-2 working days.
