Delivery policy
DELIVERY POLICY
We offer free delivery on all orders.
We deliver within Great Britain (England, Scotland and Wales).
Unfortunately we are unable to deliver to Northern Ireland, BFPO addresses and other non-mainland locations at this time.
We aim to despatch all orders within 1-2 working days. Our warehouse is closed at the weekend and on bank holidays.
All orders are sent by Royal Mail’s 24 hour tracked service. You will be sent update emails to advise when your order has been despatched, along with the tracking details.
Should there be a delay or problem with your order, we will contact you immediately by email. ______________________________________________________________________________________________________________
RETURNS & EXCHANGES
Customer satisfaction is of the utmost importance to us and we want you to love and enjoy your Anara Skincare products.
If you have any questions or concerns, please email hello@anaraskincare.com and we will be happy to assist.
YOUR RIGHT TO RETURN AN ITEM
We have a 14-day return policy on anything purchased via www.anaraskincare.com. This means you have 14 days from the date your order was delivered to you to request a return. To be eligible for a return your item must be in the same condition that you received it, unopened, unused and fit for resale.
To start a return, you should contact us at hello@anaraskincare.com, stating your order number and details of the items you wish to return. If you are eligible for a return, we will send you instructions of where to send your returned products. Items sent back to us without first contacting us via the email address given above will not be accepted.
We are unable to take responsibility for delivery costs and lost items. Please ensure all returned items are sent with a trackable, insured service that provide you with proof of postage. We cannot take responsibility for any items lost or damaged in transit. Delivery costs are non-refundable.
FAULTY ITEMS
If the item you have received is defective, damaged or if you have been sent the incorrect item, you must notify us immediately after receiving your order. Please email hello@anaraskincare.com and provide your order number and details of the issue with images where applicable, so that we can resolve the issue quickly for you.
We may ask for the faulty item to be returned to us before issuing a refund or replacement.
If after inspection the items are deemed to be defective or faulty we will process a full refund for the price paid for the items.
CONCERNS WITH A PRODUCT
If you have any concerns or queries regarding a product please contact us by emailing hello@anaraskincare.com.
Please note that full ingredient lists are available on our website and also on the retail packaging of all of our products.
It is your responsibility to read this information carefully, as even with gentle, natural origin ingredients, there could be circumstances where you may be allergic to an ingredient and a reaction could occur.
REFUND PROCESS
On receipt of the items and after inspection we will contact you to advise if a refund was approved or not. If approved, we will refund the price you paid for the item back to your original payment method within 7 days.
Please note that different banks have different processing times so it may take longer for the refund to appear in your bank account or on your credit card statements.
